tag:blogger.com,1999:blog-12219968.post7646317904209108465..comments2024-03-19T02:17:31.503-07:00Comments on The Essential Herbal Blog: So Long, TCW Computer Systems. Never again.Tina Samshttp://www.blogger.com/profile/01723071355189498268noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-12219968.post-24114337369350210742013-08-12T22:54:26.283-07:002013-08-12T22:54:26.283-07:00Oh where did real customer service go??? The way o...Oh where did real customer service go??? The way of the dodo, it seems! <br />I totally feel your pain. We have had Comcast for over 15 years, paying over $100 a month each month for Internet and cable. The last couple of years, service has dropped in and out, sometimes for a day or two at a time. We would occasionally call and they'd credit us for the time we were offline. <br />In May, we lost cable and Internet service for 5 days. During that time, I called for someone to come out for a service call. During said call, the technician said it was their equipment, and he would replace it with no charge to us for his time or the equipment. I didn't pay attention, so it wasn't until Juky that I realized we had been billed $60 for a service call, AND they had started double billing us for a cable modem! I called, and called, and explained until I was blue in the face. Finally I was told that the matter was sent to conflict resolution and I would be called back with their findings on a specific day. That day came and went with no call. I called back; still a runaround. At that point, we decided to cancel our service for someone new. It took over an hour and talking to FIVE people to cancel our service, and to inform them I was expecting a full refund for what I had already paid and the credit due us. That was a week ago. Hubby just checked tonight and the service is still connected, despite the equipment being returned and promises that it would be stopped that evening. <br />I have worked in customer service in one form or another for over 35 years. That was by far the worst customer service I have ever been exposed to. Is this now the new norm???Cyndiahttps://www.blogger.com/profile/06410119703382539295noreply@blogger.com