Often SEO people will contact me after reading posts here, and offer content from their clients. If I'm in a good mood, I'll write back and explain that this is a blog that is connected to The Essential Herbal Magazine, and posts here are either excerpted from the magazine, or things we do around here - so no thanks.
Note: Pictures can be clicked on to enlarge.
I will attempt to address this person's concerns whenever possible. There may be some sarcasm, because it's Saturday morning and it was the first thing I read. My answers will be in red.
"The Customer YOU JUST LOST has left a new comment on your post "WILDCRAFTING AND PROCESSING HERBS":
Here we go! Most sentences begin with a silent "on our website, which this is not..."
Your website is EXTREMELY user-UNfriendly!
This isn't a website.
You do not post pix of your products
there's NO navigation,
no way to search, no customer service email, NO name of the company,
And even here on the blog, you can find the name of the company and the website! There are TWO links in the header. Under the name.
NO toll-free (or any) phone number and NO FAQs info on products.
FAQ, see above. You got me on the phone number, though. In the 18 years I've had a website, there has never been a phone number listed. Very rarely someone will ask for it or ask me to call them, and we take care of whatever the problem happens to be. Reading your rant, I'm once again sure this is the right decision.
I can only GUESS: your herbs are heavily pesticized, plasticized, irradiated or herbicidized with toxchems. Or else, it'd say "ORGANIC" or similar.
You're kind of the suspicious type, aren't you?
Well, magazines are generally paper and ink. Sometimes staples are involved, and coating on the paper tends to be some kind of clay and a binder (probably a chemical, dang it, but then again, everything is a chemical, don'tcha know).
We grow (chemical free) or wildcraft most of our herbs. Those we purchase are organic and ethical. Thanks for asking.
You are shooting yourself in the foot. In 2019, I doubt anyone's buying. Why make it so hard?!?!
You're right, I'm sure. I'm sort of a newbie, just now starting into my second quarter century in the business (18 years with the magazine), so there's pretty much I'm not aware of. Thank you so much for the constructive criticism.
VERY FRUSTRATING! Off to the next website. Pity cos you had good prices
This is puzzling. How did you find prices on products you could not find? Are you sure you're in the right place?
but I don't buy without so much as knowing what's your LIST OF INGREDIENTS (no disclosure posted)
Or why you work overtime to make it crazy hard for your customers to buy. Your website looks very suspicious without phone, address, etc.
PS: the bottle AND label makes all the difference.
I'm taking notes. All these things are so helpful!
If you can't be bothered to SHOW PHOTOS OF YOUR PRODUCTS, then I can't be bothered to pay for anything. AND WHY WOULD YOU MAKE ME SIGN UP BEFORE finding out the SHIPPING PRICE??????????????????????? UGH!
CONGRATS: ANOTHER SALE?? LOST to the next guy!"
I wish the next "guy" all the luck in the world, and bless your heart.
Here's hoping you're feeling a little better today.