Friday, March 20, 2020

The Essential Herbal March/April 2020 Issue


 We've got another great issue out!  It's full of good stuff, just verging on spring. 
Check it out:
 TABLE OF CONTENTS
Cover Photo, Jen Frey
Walking with the Redwoods

Herbal Lingo Crossword
We use some unusual words.
Field Notes from the Editor, Tina Sams
Nothing stays the same forever, but maybe it can be even better.               
Pollinator Gardens, Jackie Johnson
Help the pollinators with beautiful plants.                                                         
Schisandra Knows What You Need, Tina Sams
This very unusual berry is a very versatile adaptogen.                                   
My Other “Herb” Garden, Rebekah Bailey
The birds and the bees, and the flowers and the trees…                               
Cottage Gardening, Kathy Musser
How to design a cottage garden, and perfect flowering plants to include.  
Puzzle Solution                                                                                                     
Osha Root, Sandy Michelsen
Bear Medicine is another name for this “at risk” root.
Scentimental Favorites, Alicia Allen
Growing herbs for flavor and scent.                                                                   
Damiana Love Soap, Marci Tsohonis
Love is for every day, and so is this soap
J                                                     
French Cousins, Rita Richardson
Try chervil and sorrel for some new flavors.                                                     
Creative & Tasty Approach to Treating Allergies, Tony(a) Lemos           
An eco-spiritual approach to working with some surprising allies.
My Top Springtime Uses for Vinegar, Marcy Lautanen-Raleigh               
Freshen up the house with some citrus and vinegar.
Book Excerpt, Herbalism at Home, Kristine Brown                                      
Anxiety Tea Blend from the book!
Artemisia Herb, Barbara Steele
A description of several varieties, and several tarragon recipes.                  
Meet Our Contributors


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I've looked at clouds...

Forever ago, when my sister and I were renaissance herbalists at the faire 4 months out of the year, we met a lot of interesting people. One day when most everyone was at the end-of-day joust, a woman stood out front of the shop with us and told us how she "read" clouds. That day had an expressive sky, including the sunbursts through holes in clouds (which she called God skies) and lots of majestic imagery. It was fascinating, particularly since I love to watch the sky.

At this house, I can see all of the sky. Tonight after dinner I went out to take in the evening breeze. The sky was amazing.
I thought maybe I'd give it a try to see what the sky had to tell me, but looking around, it struck me that it would be pretty difficult. First on the left (east) the clouds showed vivid movement.
Straight ahead to the south, there was a little more light but enough darkness to be "stormy."
To the west, the sky was beginning to break up and let some light and color through.  The clouds are swoopy and have a watery appearance, like perhaps there are small fish in a school among seaweeds or sea birds. 
But then, I remembered that one of my favorite activities when the weather is warm, is to throw back my head (or even better, lie on my back and look at nothing but sky) and watch the swirling madness.
It can become overwhelming and almost oppressive.  There have been times when it has become frightening in the utter endlessness, making it feel almost difficult to breathe.
It can be incredibly relaxing to feel separate from the world for a moment, and let my mind flow with the clouds, releasing any worries or concerns.  Today, right now, that was a good thing.
Finally, looking back down, the sky was breaking up.  At first glance, there was a giant heart.  Then it was a happy, fluffy dog running to the left and turning to look back.  You probably see other things too.

At first I thought, "well there's no message here." 
Then I realized that I had to look in so many different directions to see all the things that are going on that there's no way to take it all in.  It's just beyond human comprehension.
And so it is with life at this moment in time.  We're all filled with uncertainty, varying degrees of concern - or outright fear, and there's plenty of anger and loneliness out there, too.

So let's keep our eyes open and looking around.  Be sure and look for good things and good people.  Look out for others when you can, and always keep an eye on the other end of the tunnel.  We'll get there.

Sunday, March 15, 2020

Elderberry - New Research.


Since there just isn't enough confusion about elderberry on line right now (that's a joke, btw), I thought I'd throw this article into the mix :-)

Elderberry Toxicity


Rebekah Bailey
The Essential Herbal Nov/Dec 2019

Writing this particular article proved to be one of my more interesting writing experiences.  I had completed and submitted it, only to have a series of events unfold in the following couple of days which required Tina and I to discuss a re-write. 


In a serendipitous turn of events, only hours after reviewing my article, Tina was approached by an elderberry farmer who mentioned new research being conducted on elderberry toxicity.  As a result, I was able to run down and interview Andy Thomas, a research professor with the University of Missouri Southwest Center. He shared with me details of an elderberry toxicity research project, due to be published in the coming months. I will begin with the currently accepted information on elderberry toxicity, and then follow up with what I learned from Thomas.

Conventional wisdom regarding elderberries has been they are toxic when raw, and that the cyanide producing compound in them is neutralized with heat.  Elderberry branches, stems, leaves, and seeds contain potential cyanide in the form of cyanogenic glycosides. When ingested, these glycosides react with an enzyme, beta-glucosidase, and hydrolyze, releasing hydrogen cyanide. Elderberries aren't the only food containing cyanogenic glycosides: Lima beans, flax seed, almonds, apple seeds, cherry and plum pits, apricot and peach pits, cassava (the source of tapioca), spinach, peas, soy, and bamboo shoots.  However, I don't see anyone loosing sleep over eating spinach and lima beans ... ummm, well, maybe if you don't like those vegetables.
Exposure to small amounts of cyanide can cause dizziness, headache, nausea, vomiting, rapid breathing, and rapid heart rate. Exposure to larger amounts can cause convulsions, loss of consciousness, low blood pressure, and respiratory failure. How much ingested cyanide is toxic to human beings? Well I couldn't find an exact number, but one source cited 98 mg in one day (and stated the lowest documented lethal dose as 37.8 mg), and the John Hopkins Center for Health Security cites 100-200 mg when ingested as sodium or potassium cyanide.  Another source cited "0.5-3.5 mg/kg bw. Approximately 50-60 mg of free cyanide constitutes a lethal dose for an adult man."  The human body is able to clear small amounts of cyanide through the liver involving a molecule called thiosulfate, and if enough tiosulfate is not present, then cyanide poisoning occurs.  Taking this into account, it stands to reason that poisoning will vary from person to person, depending on body weight, fasting/non-fasting, and individual metabolic factors.

Having a general idea of how much cyanide is lethal, the next question is how much cyanide can you find in elderberry? I could only find a couple of sources, which both stated 3mg per 100 g of fresh berries, and up to 17mg per 100 g of fresh leaves.  However, when I followed up with both articles' source material, Assessment Report on Sambucus nigra L., fructus by the European Medicines Agency, I could find no such numbers.  What the report did state was that information regarding the level of cyanogenic glycosides in the fruits and seed was not available.  Of the two sources I found, one came to the conclusion that it’s inconclusive just what the concentration of cyanogenic glycosides found in the berries and flowers.  If you were to go by the amount of 3 mg, then it would take eating approximately 3 pounds of raw elderberries to get a toxic dose of cyanide.

Here is where the new Missouri University elderberry study becomes relevant.  The University, working in conjunction with several state agencies and farmers, have been exploring elderberry as a commercial crop. A range of different studies have been conducted and written about, the most recent focusing on the toxicity issue. 
Photo by Susan Hess
The study focused on American Elderberry (Sambucus Canadensis), which is a different species than the European Elderberry (Sambucus nigra).  Thomas referenced another study which established that cyanogenic glycosides in American Elderberry are lower than those found in the European Elderberry. The toxicity study only encompassed the edible berries, and did not include the leaves, stems, and branches. Tested were ripe berries, red/under-ripe berries, green berries, and pedicels (tiny stems that attach berries to the umbel). Thomas stated that they even had a student who painstakingly separated skin, seeds, pulp, and juice of berries, so the individual parts could be tested for glycosides.  Using the levels of cyanogenic glycosides found in commercial apple juice as a benchmark, the study found that all parts of the raw elderberry – green, red or ripe – contained lower levels of glycosides than commercial apple juice.  The study also examined the levels of beta-glucosidase found in elderberries.  Cyanogenic glycosides in elderberries represent a potential for cyanide, but only convert to cyanide if reacted with beta-glucosidase. The study found there were insufficient quantities of beta-glucosidase to convert the glucosides to cyanide.

The study concluded that the raw berries of the American Elderberry were as safe, if not safer, than commercial apple juice because 1) cyanogenic glycoside levels were extremely low, and 2) insufficient quantities of beta-glucosidase were present to convert any glycosides to cyanide.

The good news is that it doesn't matter if we know the exact levels of glycosides in elderberry.  What matters is that we know that cyanide evaporates at a temperature of a little over 78°F (26°C).

I found a pretty comprehensive study of the effects of heating on cyanogenic glycosides, which was informative, and reassuring.  In the study, bitter apricot seed was boiled in water for 15 minutes, resulting in a 98% reduction in glycosides.  Bamboo shoots were down 91% after 15 minutes of boiling, and no detectable traces were found after 60 minutes of boiling.  Cassava boiled for 20 minutes was down by 97%, and only trace glycosides were found after 35 minutes.  Flax seed was dry heated for 15 minutes, resulting in only a 10% reduction in glycosides.  The study referenced previous studies of dry heating which resulted in only 16-18% reductions, and concluded that dry-heating did not reduce cyanide content effectively.

I’d like to add one little side note, not related to toxicity, but relevant to heating elderberries.  There are a few studies which have examined the effects of heating elderberry.  One such study found “short-time heat treatment reduces potential allergy-related risks deriving from elderberry consumption without seriously affecting its properties as an antioxidant and free-radical scavenging food.”  Another study indicates gentle heating may render the polyphenols in elderberry more bioavailable, but this particular aspect is still controversial, and needs additional study.

Taking all of this information into consideration, my personal conclusion is that elderberries are as safe to consume as apples, with or without heating. Care should be taken to remove leaves, stems and branches, and a short 15 minute gentle simmer shouldn’t adversely affect the beneficial properties of the berries. While not the tastiest raw berries I’ve sampled, when checking my bushes this afternoon, I didn’t hesitate to pop a handful of elderberries into my mouth.


Editor's Note:  For the first 10 years of herbalizin' I didn't heat the berries before tincturing.  Then, after having zero problems in all that time, as far as stomach problems, the internet terrorized me into cooking them first.  Now I will say that heat releases their juice more easily - so that is one benefit.

Monday, March 09, 2020

Wild and Free Food - Pestos

Pestos add flavor and nutrients to things like pasta, potatoes, rice, beans, or even soups and stews.

When you think of pesto, it is usually the flavor that comes to mind.  Maybe after that, you think about how easy it is to whip up a last minute meal without heating up the kitchen in the summer.  We mostly think about Basil, but many other herbs can be used.  Rarely do most of us think about the immense health benefits derived from these herb pastes, but we really should.  It can go on pasta, you can slather it on a sandwich, add a dollop to soups, or use it as dip.  Pesto is an easy food to eat in a lot of different ways.

Earlier this year, I was trying to think of pleasant ways to eat more raw garlic during cold and flu season.  This is really a subject that has confounded me for many years since garlic was not a typical ingredient in the PA German fare of my childhood.  It is an ingredient that I at first struggled to acquire a taste for and eventually came to enjoy.  Still, eating raw garlic is one of the simplest ways to kick a virus, and when I realized that pesto was not cooked, it was a revelation for me.

Here are some of the reasons that pesto is more than just a sauce:

Garlic

- Incredible healing powers that help to prevent influenza, colds, yeasts and fungus and contains antiseptic, antibiotic, antiviral, bactericidal, and anti-inflammatory properties.  After watching my daughter go through over a week of the nasty, wheezing, upper respiratory virus this winter (after refusing all offers of my herbal concoctions), naturally, I started coming down with it.  Over the course of a day and a half, I ate about 2 full bulbs of garlic and was quickly on the mend.  You could smell me coming, but at least I wasn't sick.

Basil

- All of the culinary basils (and of course holy basil as well) work hard against inflammation. Basil is rich in anti-oxidants that combat aging and support the immune system and can combat stress, help with upper respiratory illnesses, battle headaches, or calm the stomach and improve digestion.   

Walnuts (who can afford pine nuts anymore?) - Walnuts contain both monounsaturated fatty acids and Omega 3 essential fatty acids to promote healthier arteries and cholesterol levels, helping to possibly prevent strokes and heart disease.  They contain very high levels of antioxidants and are packed with the B Complex vitamins, tons of beneficial minerals, and vitamin E.


Olive Oil - Bolsters immune system and helps to fight viruses.  Consuming olive oil mproves bone mineralization and calcification. It helps calcium absorption.  There are many long term benefits to olive oil.

Many other herbs can be blended into pastes.  They don't have to be single, they can be blends like Basil and Chickweed, Sage and Nettles, etc., but do consider some of these benefits:

Thyme

Thyme is a rich source of nutrition, even in small quantities.  It is a treasure trove of vitamins C, B6, K, and A, riboflavin, iron, copper, manganese, calcium, folate, phosphorus, potassium, and zinc.  One compound, Thymol is one of a naturally-occurring class of compounds known as biocides that can destroy harmful organisms like bacteria, microbes, and viruses. Combined with other biocides, such as carvacolo (also in thyme), it has strong antimicrobial power and displays significant anti-oxidant protection of cellular membranes.  

Sage

- Sage is an amazing source of several B-complex vitamins, including folic acid, thiamin, pyridoxine and riboflavin.  Lots of the vitamins C and A, plus minerals like potassium, zinc, calcium, iron, manganese, copper, and magnesium.  Highly anti-inflammatory, sage is a powerful herb for people with conditions caused by or worsened by inflammation such as rheumatoid arthritis, asthma, and atherosclerosis.

Chickweed

Packed with vitamins and minerals like iron, calcium, magnesium, manganese, silicon, zinc, phosphorus, potassium, protein sodium, copper, carotenes, and vitamins B and C, chickweed also has saponins that help with joint inflammation.  

Nettles 

Contain
tannic acid, lecithin, chlorophyll, iron, silica, potassium, phosphorus, sulfur, sodium, and vitamins A and C.  Some of the talents Nettles bring to the table include being diuretic, astringent, pectoral, anodyne, tonic, styptic, nutritive, anti-rheumatic, anti-allergenic, decongestant, expectorant, anti-spasmodic, and anti-histamine, herpetic, galactagogue, and an anti-histamine. Grinding the herb to paste takes the sting away without destroying the valuable components.



Violet Leaves 

There are lots of vital minerals, especially calcium and magnesium available in the leaves.  The leaves and flowers contain Rutin, a bioflavonoid that is helpful in the treatment of venous insufficiency and lowered blood flow to various parts of the body.  Specifically, hemorrhoids and varicose veins may respond to consuming violet leaves.  The leaves especially contain saponins and mucilage, having a positive effect on regularity of elimination, lung health, and can soothe the entire gastro-intestinal and urinary tracts.  

Simple Basil Pesto Recipe

Put the following directly into the food processor:
1 Cup basil leaves
5 - 6 cloves of Garlic
1 Cup grated Parmesan cheese
1/2 Cup Walnuts
1/4 Cup olive oil
Process until smooth.   

Wild and Free Food - Greens Soup

I made a small batch of soup early last week.  It is delicious, but not terribly photogenic!

It lasted through 3 meals, which is plenty for me, but if you have a family to cook for, this recipe is very flexible, so double or triple it for your crowd.  If you're interested in learning more about wild foods and how to get them onto the table, this recipe is almost foolproof and so delicious that it will please a lot of people who wouldn't normally *voluntarily* eat weeds. You might also want to check out our book - Wild Foods for Every Table.

This particular pot of soup contained a couple of cheats.  Sometimes the plants show up when we haven't prepared.  I used bouillon and instant potatoes for the base.  You may certainly use the real thing instead!  This was a spur of the moment, thrown together thing - which is part of the beauty of food just coming up out of the ground, unbidden!
 
Potatoes are rarely in the house, and a $1 bag of instant can last a month or two because it's only used in soups.  There is NEVER enough broth around here.  The soup was spectacular.  Here we go...
Starting on the left, chickweed, cheese, mushrooms, nettles, and wild onions down the center.
Ingredients:
1 quart stinging nettles
2 cups chickweed
3 or 4 wild onions
1 pint mushrooms (any kind)
1/2 cup Parmesan cheese
1 large bouillon cube - chicken or vegetable
1/2 cup instant mashed potatoes
Splash of olive oil
6 cups water

First, a walk around the yard,  The nettles are up about 3 or 4 inches, and are growing thickly.  It took no time to gather a quart of them.  No onions in the house, so I grabbed a few wild onions/garlic.
stinging nettles
~Inside, rinse the greens, pick through them, and then chop them up a bit with kitchen shears. 
~Peel the onions and chop finely.
~Put oil into a 2 qt pan, and LIGHTLY saute the onions. Add mushrooms.
~If needed, use a little more oil.
~Add 2 cups water with the bouillon when the mushrooms are a releasing some liquid and softening. Heat on medium high until it starts to simmer.  In the meantime...
~Mix the instant potatoes into remaining quart of water and pour into the pan.
~When it starts heating up, dump in the greens.
~As soon as the broth starts a light boil and the greens soften, use an immersion blender until most (but not all) of the mushrooms and greens are blended.  If you don't have an immersion blender, put about 1/2 of the soup into a blender until smooth.
~Add the cheese and stir.  Use additional cheese as a garnish. 
~I had some leftover chicken that went in at the end.  Croutons would be delicious too.
Chickweed (about 4x life size)
All in all, this was probably 1/2 an hour from yard to table, and it was really good. 
There were a couple other greens out today.  In the next month or so, the selections will be too many to list.
Hairy Bittercress

Ground Ivy (among many names)
Red Dead Nettle
All of these can be used, as well as garlic mustard, plantain, daylily leaves, dandelion leaves, violet leaves, clover, and on and on...  You CAN even use domesticated vegetables, if you like :-)

Wild and Free Food - Dead Nettle or Purple Archangel

Another for the Wild and Free Food Gathering...

This recipe was shared in The Essential Herbal magazine last spring.

Purple Archangel (Dead Nettle) Enchiladas
Jamie Jackson of MissouriHerbs.com

 Sauté 1.5 quarts purple archangel for 20 minutes in a broth while making enchilada sauce:
 This is the base recipe, I usually triple it.

1/4 C oil
1/4 C flour (I use GF)
1/2 t black pepper
1/8 t salt
1 t garlic powder
2 t cumin
1/2 t oregano
1 T chili powder
Less than 2 cups of water (you can use broth, but don't add salt)
Cheese for sprinkling on top (a cup or so)

Make just like a gravy.  Fry the flour and spices in oil for a few minutes.  Slowly add the liquid, stirring constantly.  A flat wooden spatula is nice to continuously scrape the bottom of the pan. Simmer on low, till the consistency of enchilada sauce out of can (not thick like gravy, you will be cooking this again.)
Cover thickly the bottom of your pan with the enchilada sauce.

Heat corn tortillas on a hot cast iron comal for a few seconds until they wilt over the side when slid to the edge (usually 11 seconds one side 3-4 seconds the 2nd side.)  Keep them warm in a towel.

Mix 1/4 cup of your enchilada sauce into your cooked greens and stir. 

Put a tortilla on a cutting board, cover the surface with enchilada sauce using a spoon.  Put green filling in the middle along with any shredded cheese, wild chives or whatever else.

Roll up, put in pan on top of the enchilada sauce.  When done, completely smoother with the rest of the enchilada sauce and top with some grated cheese.

Picture from Old El Paso - where you can find many other recipes.
 Put in the oven till the cheese is melted.  I do mine on the stove top in a massive wok.  I can get about 8 enchiladas in there. I put the flame on low and cover.  I keep peeking till the cheese on top is melted and you are done!
If I think I've smothered the enchiladas enough, I save some of the sauce off for dipping.  Also, if the sauce gets too thick, even if you have the enchiladas already in it, you can add a wee bit of water and sort of stir it with a fork.
This is enough for 8 enchiladas, plus enough for dipping with chips

Wild and Free Food - Nettles and Mushrooms

There are so many delicious wild greens coming up right now.  The best way to learn to use them is to just start throwing them into dishes.  They are usually tender, so just the last few minutes of cooking is generally best.  Tonight I was in the mood for an omelet.  This can just as well be a topping for pasta, bread, rice - or anything you like. 
You may prefer it without salsa, or without cheese.  Make it the way you like!

Here's how mine went down...




Went outside and picked a few cups of garlic mustard leaves and stinging nettles leaves. 

Pulled out a skillet, and threw in a pat of butter.

Dumped a pint of baby bella mushrooms (use what you have) and about an ounce of water on medium heat, covered. 

Allowed them to cook til about done, added greens and another ounce of water, covered, then turned to low.



In the meantime, I pulled out another skillet and started 2 eggs.

Once they were set, I layered on top...

Single layer of super thin slices of smoked ham.

Handful of shredded cheddar.

 - cover for a couple minutes to melt cheese.

Add about 1/2 the mushrooms and greens

Slide onto plate and flip the one side over on top.

Top with salsa.













And there's enough filling to have it again for lunch.




Yum!

Wild and Free Food - Greens and Eggs

This is a repeat, but I'm reposting and updating some wild food posts for new foragers.


Lunch today was very special! A walk around the yard yielded several ingredients for an egg scramble that also used up some things that were needing to be eaten soon.
Tame items included eggs, some mushrooms, fresh salsa, cheese, ham, and butter. Outside I found chickweed, tender dandelion leaves, and some young garlic mustard leaves. Rather than cutting into a whole yellow onion, I yanked a wild onion from the mint patch (multi-tasking at its best).
While the chopped onion and mushrooms simmered with the butter, I chopped up the greens and mixed them into the eggs along with the ham. As they became tender in the pan, the egg mixture was poured over them and stirred.
After the eggs set well, everything got a quick flip, and a hefty topping of salsa and cheese. A few minutes covered to heat through - delish!
Be sure to add some wild yard weeds to your diet this spring. It adds a little something special to any dish you prepare!

Wednesday, February 12, 2020

Breakfast Muffins

For the last couple of years my sister and I have been attempting to stay ahead of age, and though I've still got quite a few pounds I'd love to leave behind, we walk most days and compared to when we started out, we have made giant strides.  When we visit our kids around the country we don't embarrass ourselves, at least.  Well.. much.
One of the things we've found is that having meals on hand so that thought (or work) isn't required helps a lot.  We each have recipes for a breakfast muffin, and make a batch, freeze them, and they're ready to go each morning. 
Here's the recipe that I've gradually come to after lots of additions and trials.  For instance, I used to add dried sour cherries and dried blueberries, but realized I didn't like it too much and swapped in other fruit.  Also trail mix of assorted nuts, seeds, and raisins is great.  Anyhow...

RECIPE
Dry ingredients:
1 cup wheat flour
1 cup wheat bran
1 cup oat bran
1 cup rolled oats
1 T baking powder
2 t baking soda
1 t cinnamon
1 t cardamom
1 t nutmeg (or spices of your choice)

Wet ingredients:
2 over ripe bananas
1 cup applesauce (or persimmon pulp if I have it)
1 individual cup of vanilla yogurt (I really like Oikos Vanilla and toasted Coconut)
2 eggs
1 - 6 oz can crushed pineapple

The good stuff *these things area all interchangeable or can be replaced with other stuff*:
1 cup granola
1 cup coconut (unsweetened if I'm behaving)
1 cup (or more) broken walnuts or pecans
1/2 cup chopped dates
1/8 cup mini semi-sweet chocolate chips
1 T dark unsweetened cocoa
 NOTE:  you need to add at least 3 cups of additives.
Set oven to 400 degrees
Line muffin tins

I usually make up several batches of the dry and "good stuff" all mixed up and in the freezer. 
Mix up all the wet ingredients and blend.  An immersion blender is perfect.
Add dry ingredients and mix well. 
Makes 24 muffins
Bake for 16 minutes
I place a piece of cardboard on the bottom of a gallon sized zip-lock.  These can be used at least 10 times.  The cardboard allows them to be stacked neatly in the freezer.  Keep a couple of them out and refrigerate so you can just heat one up in the morning for about 30 seconds.  I use the cupcake liner cups to hold the muffins in the fridge - perfect.


Thursday, January 30, 2020

The Conundrum of Being a Small Business

When I was a child in the 60's, my mother was a renegade.  She started a small business to support us.  I learned many rules at her knee:
1) Always say "we" and appear successful.
2) Never talk about a downturn.  See #1.
3) Smile and apologize, no matter whose fault it is - and perhaps you can imagine how much more difficult that was for a woman at that time in history.


*Being* a small business is the only way you can describe it because the business is our reputation, our identity, and one of the kids.  One does not "own" a small business.  It owns us.

So while we may be very small cottage industries, it behooves us to present our businesses as spiffy, shiny, and big.  Sometimes people treat us big businesses.  This is the problem.

What am I getting at?
This morning I awoke to a charge back for a fraudulent sale - the second in 20 years.  In the rush of the Christmas Eve mailing, I somehow missed sending out an order for a single magazine. 
It was me.  I know that because it's always me.  I'm the shipping department, the purchasing department, accounts payable, accounts receivable, editor, schmoozer in chief, social media dept., and everything in between.

So yes.  It happened. (update - no, they got the order)
An order for $7.50 is charged back with an additional $15 fee.

NOTE: This has been resolved to everyone's satisfaction.

Granted, it isn't the customer's job to check up on an order that doesn't arrive, but if you're reading this and you ever deal with ANY online business, please give them a chance to correct the situation before hitting the fraud alarm.  A simple email, maybe?


Had this customer contacted me, she would have gotten immediate service and most certainly there would have been a gift of some sort.  Almost every boxed order that leaves here has a little something special tucked into it, so we (see? can't help it) would have bent over backwards to make things right.

It's not a huge deal in the big scheme of things, I suppose.  The other charge back was 2 years ago.  Someone had purchased a PDF and forgot, didn't recognize the charge.  So even though my website could prove that they sent the file to the provided email address immediately, for some reason she got back her $5, and I got to pay the extra $15 fee.

Please give businesses a chance to explain.  Wouldn't you want that?  Wouldn't you do that if we were a brick and mortar shop?  Don't be quick to assume the worst of people.

UPDATE:  This was reported in error.  It won't matter.  So was the last one.  The credit card company never reverses their judgment.

Tuesday, January 21, 2020

New Winter ebook!

NOW AVAILABLE

Much like our magazine, the e-book is simply overflowing with all sorts of great articles and information to help slide through to spring.  Maryanne really enjoyed the freedom of unlimited space and not having to worry about resolution for printing.  It is beautiful.
Tea and syrup recipes, how to make salves and lots of other concoctions, breads, fairies, crafts, soups, soap, and a bunch of herbal monographs.  40 full-sized pages that contain an incredible amount of information.
Cover by Debra Sturdevant
Don't miss out on this deal - or stop by next month for the book.

Subscribe today and get your own copy!